We are looking for someone to join our Operations team as an Onboarding Executive, who not only understands the importance of providing exceptional service but is also passionate about technology and AI. This role is adecuado for someone who enjoys kickstarting client relationships, translating requirements into functional AI assistants, and ensuring a smooth and successful implementation process for new customers.

As part of our Onboarding team, you will play a key role in the first phase of the customer journey—helping clients realize the value of Darwin AI from day one.

In this role, you will:

Carry out the onboarding process of new client accounts, ensuring all necessary information is collected and configured for a successful launch
Conduct kick-off meetings with clients to align expectations, gather requirements, and walk them through the onboarding journey
Build and configure AI assistants using internal tools, based on client needs and business logic
Collaborate with Sales, Customer Support, and Product teams to ensure a seamless handoff and a unified client experience




Maintain clear and consistent communication with clients through WhatsApp, following up regularly to resolve blockers and ensure progress
Deliver the first version of the AI promptly and ensure it meets quality standards before going live
Monitor and manage onboarding timelines, ensuring accounts are launched within the SLA and not flagged as churn risks
Provide initial training and resources to help clients test and understand their AI agent

Requirements

Proven experience in Customer Experience, Onboarding, or Technical Support roles
Ability to analyze client needs and translate them into technical configurations
Experience creating and managing JSONs, and understanding of structured logic flows
Familiarity with automation tools like Zapier is a plus
Strong organizational skills, with the ability to manage multiple onboarding projects in parallel
Team player who can collaborate across depar

📌 AI Onboarding Specialist (Barcelona)
🏢 Darwin AI
📍 Barcelona