Descripción del trabajo Overview: WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. Here, we feel empowered, supported, and inspired to grow. PURPOSE We are looking for a Customer Success Manager to join our integral Customer Experience Management team. This role focuses on managing strategic customer relationships, driving customer success, leading service reviews, advocating for customer needs, providing analytics, and coordinating cross-functional customer success activities across Europe-region customers. Reporting to the Regional Head of Customer Experience EURO & AMER, the Customer Experience Senior Manager acts as a senior regional leader and trusted advisor across customer,



operational, commercial, product, and service management communities. The role represents Customer Experience leadership in internal and customer-facing engagements and acts as delegate for the Regional Head of Customer Experience as required.
Own and lead a portfolio of highly strategic customer accounts across Europe, acting as the executive-level trusted advisor and ensuring alignment between customer objectives and SITA For Aircraft business priorities.
Develop and drive regional customer success strategies that improve customer satisfaction, solution adoption, retention, growth, and business outcomes.
Serve as the senior voice of the customer, influencing product strategy, service improvements, operational priorities, and executive decision-making.
Provide leadership, coaching, mentoring, and guidance to Customer Experience Managers across the region, supporting professional deve

📌 CSM Manager (Barcelona)
🏢 Jobbydoo
📍 Barcelona