Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
What You'll Do:
- Implementing strategic account plans, focused on identifying transformational business opportunities that enhance and optimize the customer experience, creating customer value, exceeding customer expectations, strengthening client relationships, driving savings, increasing retention, and optimizing service performance through process and data analysis.
- Differentiating and reinforcing Amex GBT ' value on a consistent basis through a comprehensive understanding of the industry and the market, synthesizing competitive intelligence to understand future implications for clients, and proactively communicating trends, innovations, and best practices to internal partners and leadership.
- Providing guidance to customers in the assessment of goals and strategies,
in order to optimize service delivery performance across their program. Identifying innovative solutions to enhance productivity & improve traveler/caller experience during service fulfilment.
- Leading/supporting client services strategies globally, by working with global markets to ensure appropriate standardization is in place to achieve and measure success of integral and regional initiatives.
- Spearheading regular communication on progress against performance targets included in client's service level agreement, and partnering with service delivery leaders to ensure appropriate processes are in place to meet these targets.
- Supporting the enhancement of the Amex GBT value proposition through consultation, technology road mapping, optimizing online servicing solutions.
- Leading business planning, quarterly and annual reviews, pricing strategies, ongoing P&L; management, and business negotiations on rebids for portfolio acco
📌 Account Management Representative (Madrid)
🏢 Amex
📍 Madrid