About the Role Customer Success Manager (CSM) is responsible for ensuring successful customer onboarding, adoption, and satisfaction across Wallbox’s AC and DC charging solutions. The CSM drives customer retention and renewal, identifies technical and commercial growth opportunities, and acts as a trusted partner for customers throughout their lifecycle.
Lead customer onboarding, including training, documentation, and initial deployment support.
Drive customer satisfaction (NPS/CSAT) and manage escalations in close coordination with Support and Service teams.
Collaborate closely with Engineering, Product, and Services teams to ensure smooth prospect‑to‑customer transitions and long‑term success.
Work with cross‑functional teams (Hardware, Software, Validation) to ensure project feasibility and execution.
Track project milestones, manage risks,



and ensure deliverables meet quality and timing objectives.
3–5+ years in B2B customer‑facing roles (Customer Success, Account Management, Pre‑Sales, or Project Management), preferably in infrastructure, energy, or EV charging.
~ Strong relationship management and consultative skills.
~ Technical understanding of hardware/software solutions, ideally in energy or mobility.
~ Familiarity with public tender processes, regulatory frameworks, and large contract negotiations.

Strong problem‑solving and project management skills.
Spanish + English Speaker.
Versátil working hours
Hybrid work schedule and half Fridays
First‑class private health insurance

📌 Customer Success Manager English-speaking (Barcelona)
🏢 Wallbox
📍 Barcelona