DESCRIPTION:
We are seeking a Program Manager to own and drive quality mechanisms and frameworks across Translation Services Operations (TSOps). This strategic role is responsible for defining quality standards, governing quality assurance programs, and ensuring the integrity of quality data that serves as the golden standard for machine translation and LLM model development.

Key job responsibilities
Own end-to-end quality mechanisms including QA program design, QA of QA (proofreader performance auditing), and quality scoring frameworks across 60+ language pairs
Define and maintain quality standards across services (Full MTPE, LMTPE, Revision, etc.) and content types (Retail, Product descriptions, Marketing, Instructional, etc.)
Provide strategic guidance on quality frameworks for new client onboarding and new service launches
Contribute to annual quality team goal-setting, including MQM score targets and projects goals.
Serve as the primary Quality POC for CPM on large-scale programs, ensuring quality requirements are embedded from program inception through delivery.




Partner with Linguistic teams to identify quality pain points, dive deep into data patterns, define Path to Green (PTG) quality improvement plans based on data analysis, and drive corrective actions
Collaborate with Language Assets team on terminology, style guide, and reference material quality standards
Design and implement mechanisms to measure and improve inter-annotator agreement (proofreader alignment), ensuring consistency and validity of quality scores
Analyze quality trends using MQM scoring data, repeated error patterns, and vendor/linguist performance metrics to identify systemic issues and drive improvements
Define and document quality SOPs, escalation paths, and decision frameworks
Think critically about existing quality frameworks and processes, challenging the status quo and redesigning mechanisms when they no longer serve their purpose effectively

About the team
Translation Services i

📌 Program Manager, Translation Quality, Translation Services Operations (Barcelona)
🏢 Amazon Spain Services, S.L.U.
📍 Barcelona