Are you a Microsoft Contact Centre as a Service (CCaaS) Lead Software Engineer seeking a new interesting challenge?

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If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for
WHAT WILL YOU DO?
We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:
• Provide technical leadership and guidance to Software Engineers and SDETs across build and support squads.
• Act as the technical liaison with clients, ensuring clear communication of progress, risks, and technical decisions.
• Drive the delivery of new features, customizations, and enhancements within the Dynamics 365 CCaaS platform.
• Lead troubleshooting, issue resolution, bug fixes, and performance optimization in production environments.
• Collaborate with architects, business analysts, and security teams to deliver scalable and reliable solutions.




• Promote DevOps best practices, automation, monitoring, logging, and CI/CD pipelines across squads.
• Ensure compliance with design principles, coding standards, and configuration-over-customization best practices.
• Mentor engineers and foster a culture of continuous learning, collaboration, and technical excellence.
WHAT (TECHNOLOGIES/METHODOLOGIES/TOOLS) WILL YOU USE?
• Microsoft Dynamics 365 Contact Center (CCaaS)
• Dynamics 365 CRM
• Power Platform
• Dataverse
• Azure
• DevOps & CI/CD Pipelines
• Monitoring, Logging & Automation Tools
• Agile / Scrum Methodologies
WHAT ARE WE LOOKING FOR?
• Years' experience: minimum 10 years in a similar role.
• Bachelor's Degree.
• Strong experience with Microsoft Dynamics 365 Contact Center (CCaaS).
• Strong experience with Dynamics 365 CRM.
• Strong experience with Power Platform.
• Excellent communication and stakeholder management skills.
• Experience worki

📌 Lead Software Engineer (Madrid)
🏢 Jobrapido
📍 Madrid