Your Future Company:
An international SSC widely acknowledged as an excellent service provider for companies all over Europe is looking for experts in finance, administration, marketing, IT, HR and recruitment to join their hub in Barcelona. They offer a dynamic and multicultural environment with a team including talents from more than 30 different nationalities working on high-quality standards.

Tasks

Your responsibilities and impact working as a IT Team Lead will be:
- Escalation point for all access management issues including supporting the wider IT Service Desk Management team
- Supporting the manager in the day-to-day operations
- Responsible for line Management of the team
- Responsible for creating and providing KPI’s
- Input into weekly team meeting agenda
- Assisting in system upgrades (including testing, training etc)
- Compliance of agreed service levels
- Incident and Problem management contributor
- Assisting analysts in providing first line support when workloads are high, or where additional experience is required




- Responsible for running security checks on the business as requested
- Responsible for ensuring that GTS and the entire Service Desk are complying with previously agreed audit controls and measures
- Support and contribute to the Business Continuity Plan for Continental Europe

Requirements:
Skills, experiences, and interests you need to succeed in this role:
- You have a fluent level of English
- You are based in Barcelona with NIE
- You have at least 2 years’ experience working within a service desk environment
- You have experience with Service logging tools
- You have knowledge of Windows XP and 7, Citrix environment, including networking components, services, and user profiles
- You have understanding of Service Management - in particular, request fulfilment, problem, and incident management
- You have experience with any Active Directory, Windows Terminal Services, Citrix Metaframe, Thin Client Terminals, Database Systems, Exchang

📌 IT Manager (Barcelona)
🏢 Blu Selection
📍 Barcelona