At NTT we believe that by using innovative technology we can solve integral challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.
At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.
Want to be a part of our team?
The overall responsibility is to ensure that team capabilities and the operational process are adequate for the service provision and the operational service levels are achieved in agreement with the customer requirements.Working at NTT
Key Responsibilities
As a Service Delivery Manager, the key responsibilities include:
- To be owner of the service provided to the customer and its quality through the solution lifecycle.
- Detect and implement capability needs and process adjustments within the customer dedicated technical team.
- Measure and report customer satisfaction and manage capabilities and resources to improve this satisfaction.
- Know and Understand the Customer Vital Business Functions and how NTT service assets underpin these functions.
- Make sure that customer business processes and end-to-end services are known and understood within the organisation during the solution lifecycle.
- NTT Managed Services Expert.
- Interfacing with the customer at different organisation levels (from the management to the technical staff).
- Early detection of capacity and availability risks in conjunction with the technical team.
What will make you a good fit for the role?
Experience, Skills and Qualifications:
Proven Experience of:
- ITIL based Service Management in a business to business service environment.
- Experience in Network management and support.
- Experience in Hosting and Manage
📌 Service Delivery Manager (Barcelona)
🏢 Ntt
📍 Barcelona
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