About the Role
We're looking for a senior professional to design our delivery processes on an AI-first logic — not as a layer added on top of existing processes, but rebuilt around what AI agents can actually do — and to lead end-to-end project execution: from sales handoff through to steady-state service.
This is not an outside-in analyst role. You will design the operating model, build the implementation playbooks, and personally run projects with clients and internal teams.

What You'll Do- Process Design (AI-first)

Evolve our target operating model, deciding what an agent can resolve versus where human judgment is required.
Build implementation playbooks with generative AI embedded in every phase — not bolted on afterward.
Identify which parts of the delivery process should be redesigned rather than simply optimized.
Project Execution
Build and coordinate project plans, defining tasks and owners.
Support the handoff from sales to execution, ensuring what was sold matches what gets implemented.




Translate client requirements into functional analysis and navigable mockups or prototypes — not just requirements documents.
Run UAT (user acceptance testing) ahead of go-live.
Organize the transition to steady-state service once a project is live in production.

What We're Looking For - Core Experience
Senior experience in project management and systems/business analysis, with proven ability to coordinate cross-functional teams and manage senior stakeholders.
Real experience designing or implementing generative AI solutions applied to business processes — not just advanced personal use of AI tools.
A hybrid profile between strategy/operations consulting and hands-on technical execution — comfortable moving from strategic conversation to implementation in the same day.
Product orientation: demonstrated ability to turn a client requirement into a working mockup or prototype, not just a document. Experience with tools like Lovable, Claude (Artifacts/Projects), or similar i

📌 Delivery & AI Process Design Lead (Madrid)
🏢 Gangkhar-ES
📍 Madrid