rиндус is seeking a Team Lead SSP (Service Supporting Processes) to spearhead IT support operations in a distributed setup with English and German proficiency. You will own incident and request fulfillment, mentor the team, and drive knowledge management and self-service adoption to improve user satisfaction.
You will collaborate with the IT Platform team to optimize the ITSM platform and report on CSAT, SLA, and KPIs, while fostering a customer-first culture across departments and geographies.
📌 Bilingual IT Service Lead (Ciudad Real)
🏢 Rindus
📍 Ciudad Real
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.