Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunities, fostering an inclusive environment where diversity makes us outstanding.
Join Grifols
Help us lead one of the world’s largest pharmaceutical companies. We are a world leader in plasma-derived medicines with a presence in more than 100 countries, and a growing integral team of over 20.000 people. Grifols International S.A. is seeking aCRM Data Analytics Trainee to join our CRM team, contributing to data‑driven initiatives that enhance service efficiency,
decision‑making and CRM data quality across the organization.
What your responsibilities will be
- Analyze service and sales data from Salesforce and ServiceMax under senior guidance.
- Build and maintain dashboards to assess installed base performance and identify service‑to‑sales opportunities.
- Prepare data‑based reports for Sales and Service teams.
- Identify and correct data quality issues, including duplicates, missing entries and structural inconsistencies.
- Support the development of a CRM Data Quality Index by region.
- Analyze operational indicators, such as repeat technical service visits, spare parts usage and SLA compliance.
- Prepare performance summaries for field engineer reviews.
- Detect potential process gaps based on data patterns and trends.
- Learn and apply basic Python scripting for analytical tasks.
- Integrate analytical outputs into CRM dashboards and reports.
- Collaborate closely with IT and th