Company Description

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across80+ countries.

Job Description

We’relooking for an experienced automotive diagnostic specialist to support dealerships and repairers withcomplex vehicle issues.

You’llbe the escalation point when otherscan’tfix it — helping reduce downtime and deliverfirst-time-right repairs.

Whatyou’lldo
- Serve as the first point of contact for repair requests and technical questions from technicians.
- Provide technical support and remote guidance, using diagnostic best practices and OEM procedures.
- Communicate directly with technicians in the local language to clarify concerns, gather symptoms and DTCs, and validate the steps taken.
- Perform the initial triage, document cases thoroughly, and determine the resolution path or escalation criteria.
- Escalate unresolved or complex cases to Level 2 support with complete, structured case information.
- Adhere to established process standards, SLAs,



and data quality requirements in all interactions and tools.
- Support and guide repairs for OTA updates and basic troubleshooting for software updates.
- Accurately record case notes, solutions, and knowledge artifacts, maintaining them to improve first-repair rates.
- Collaborate with cross-functional teams to share recurring issues, trends, and improvement opportunities.
- Contribute to continuous improvement by following standardized workflows and proposing process improvements.

Qualifications

What you bring
- Strong experience inautomotive diagnostics / technical support / workshop or field service
- Proven ability to fixcomplex electrical/electronic faults
- Hands-on use ofOEM diagnostic tools
- Confidence readingwiring diagrams and technical documentation
- Experience working with workshops, engineering, or technical teams
- Ability to support and guide technicians
- Preferred: experience in field-base

📌 Automotive Technical Specialist (Málaga)
🏢 Msx International
📍 Málaga