World Talent Selection is hiring Spanish speakers Talent for Financial Services in Lisbon

About the project

Groundbreaking digital bank transforming how people manage money. Founded in the UK in 2015, the company quickly became the go-to choice for modern banking — transparent, smart, and customer-first. Through its sleek app, he empowers customers with instant notifications, budgeting tools, and fee-free spending abroad. It’s not just a bank — it’s banking the way it should be.

About the Role

Key Responsibilities
- Handle customer issues end-to-end, ensuring fairness and care.
- Support fraud investigations, disputes (including chargebacks), and complaints.
- Identify and assist vulnerable customers, escalating when needed.
- Coach and mentor peers, providing feedback to improve processes.
- Stay versátil and responsive to business and customer needs.

Requirements:
- Language: C2 level in Spanish & C1 level English proficiency.
- Experience: At least 12 months in customer service (mandatory)
- Skills & Attributes:
- Excellent communication and empathy.




- Confident decision-making and problem-solving.
- Adaptable, proactive, and a team player.
- Familiarity with tools such as Slack and GSuite.

What They Offer
- Relocation package:
- Accommodation in a company apartment (utilities and cleaning included).
- Paid travel expenses to Portugal and one annual trip home.
- Legal and administrative support (visa, ID, housing).
- Local language classes.
- Compensation & Benefits:
- Competitive base salary;
- Holiday & Christmas bonuses (paid monthly).
- Meal allowance (€7/day, prepaid card).
- Health & dental insurance (after contract signature).
- Up to €100 productivity bonus/month.
- Career progression opportunities.
- Training:
- 12-day full-time paid training.
- On-the-job coaching and performance feedback.

Work Schedule
- Hours: 40h/week (rotational shifts, 24/7 operation).
- Location: Oriente, Lisbon, Portugal.
- Holidays: 22 days per year (Portuguese calendar).

📌 Customer Service for Online Banking (Madrid)
🏢 WTS Portugal
📍 Madrid