Working closely with the Engineering Team Leader, the Customer Support Engineer (CSE) will be responsible for providing daily technical assistance to our customers, solutions to various technical matters, and support during maintenance activities planning, and execution phases.

The Customer Support Engineering team supports the operation and maintenance of OEM Steam Turbines, Gas Turbines, Generators, Control Systems, and Auxiliary Systems at our Customer's sites. The team is dedicated to providing engineering support during scheduled/forced outages, during day to day operation of the customer's Equipment. This is done through daily engagement with our customer to ensure the reliability, availability and safety of their operating assets. In addition, our Customer Support Engineers support our Programme Management, Commercial and Tendering Teams in their business development or existing business expansion goals.

Role responsibilities

The Customer Support Engineer is responsible for problem resolution for our customers related to Steam Turbines, Gas Turbines, Generators,



and relevant Auxiliaries.

Being part of multi-disciplinary Engineering team, and working alongside our wider Services team, the Customer Support Engineer is expected to have the motivation and flexibility to learn the operational aspects of Gas Turbines, Steam Turbines, and Generators.

Travelling to other Mitsubishi Power sites and customer premises is also expected from time to time.
- Support the Operation and Maintenance of MHI Gas Turbines, Steam Turbines, Control Systems and Auxiliary Equipment.
- To prepare and write Technical reports, Technical procedures, etc. following the instruction of the Engineering Manager Team
- Respond to internal and external customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices and procedures.
- Escalate issues as required acting as the liaiso

📌 Customer Support Engineer (Madrid)
🏢 Mitsubishi Power Europe
📍 Madrid