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Why Kenes:
At Kenes, we foster a family-like work environment within a general company. We understand the significance of work-life balance and strive to create an atmosphere that supports personal well-being and professional growth. We believe in empowering our employees with knowledge and skills that propel their careers forward. Join Kenes and embark on a rewarding journey where you’ll thrive both personally and professionally.
Job Summary:
Responsibilities:
Operational Excellence:
- Drive cross-functional projects that enhance operational efficiency and effectiveness across the business unit.
- Analyze operational performance data and key metrics, providing insights and recommendations for continuous improvement.
- Collaborate with key stakeholders across the organization to ensure alignment and support for departmental initiatives.
- Improve customer service and support through implementation of new technics and technologies Departments Leadership
- Provide strategic oversight of the entire registration process




- Manage and mentor the Registration and Exhibition department global managers, ensuring their teams meet project objectives and performance standards.
- Establish and maintain clear strategic goals and objectives for the departments in alignment with the company’s vision. Foster a collaborative environment and promote professional growth within both departments.
- Develop strategies to enhance customer experience
- Ensure efficient workflows and processes are in place for seamless operations in registration and exhibition planning.
- Maximize all stakeholder's profit
- Actively engage in problem-solving to implement necessary adjustments for achieving results
- Constant awareness of innovation and technology tools to stay up to date while ensuring efficiency.

Requirements & Experience:
- Minimum of 5 years’ experience in a customer service, event management, or operations management role.
- Proven experience managing global teams, with an int

📌 Director of Operations (Madrid)
🏢 Kenes Group
📍 Madrid