Skill Set : Desktop Support Engineer Level 1
¿Language : English C1 & Local C1
Contract : B2B/Freelance
Provided end-to-end technical support for desktop and laptop systems, including
troubleshooting hardware, software, and connectivity issues.
Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and
Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket
Administered approved software installations, updates, and security patching in coordination
with IT policies.
Provided remote and deskside support using EUC tools and supported applications such as MS
Office, Outlook, and VPN clients.
Ensured compliance with security protocols, antivirus monitoring, and desktop policy




Offered VIP support and acted as the primary onsite contact during critical escalations or
Supported printers, scanners, and peripheral devices, including troubleshooting and routine
Assisted with Active Directory tasks, basic user account management, and smart hands support.
Maintained documentation of incident resolution, hardware inventory, and technical guides for
Demonstrated familiarity with Windows OS environments, mobile device support, and basic
Followed ITIL practices for incident, problem, and service request management in corporate

📌 Desktop Support Engineer (Monturque)
🏢 Sharp Brains
📍 Monturque