About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with high-growth opportunities across Europe. As a leader in the BPO and professional services sector, we pride ourselves on facilitating career-defining moves that bridge the gap between world-class companies and ambitious professionals seeking the best French-speaking jobs on the market.

Job Overview

We are currently sourcing exceptional talent for a French Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity to join a fast-paced Customer Support Services environment, where you will provide expert assistance to international clients while enjoying a superior quality of life in a vibrant European hub.

Key Responsibilities
- Provide high-quality technical and functional support to French-speaking customers via phone, email, and live chat.
- Represent major international brands within the Customer Support Services industry by maintaining professional and empathetic communication standards.




- Troubleshoot client inquiries and resolve service-related challenges with accuracy and efficiency.
- Maintain detailed case documentation in the internal database to ensure optimal tracking and service quality.
- Collaborate with cross-functional teams to identify and escalation complex technical issues.
- Stay updated on service protocols and industry best practices to ensure continuous service excellence.
- Act as a brand ambassador, ensuring customer satisfaction and high retention rates for our prestigious clients.
- Native or fluent French (spoken and written) is mandatory for this role.
- Valid EU passport (mandatory) to facilitate seamless onboarding and relocation.
- Proficiency in English for corporate reporting and internal communication.
- Prior experience in a Customer Support Services role or related BPO field is highly regarded.
- Strong problem-solving skills and a proactive, customer

📌 French Speaking Support Specialist (España)
🏢 Mercier Consultancy Group
📍 España