Job Title:

Fashion Support Consultant (Finnish-speaking) - Onsite - MH01

Job Description

Experience the power of a game - changing career
Are you looking forwhat’snext?We’rea general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Ifyou’relooking to grow and be inspired, as aFashion Support Consultant(on-site),you will be part of our team ofgame-changerswho are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development
We’llgive you all the training,cutting-edgetechnologies, and the continuing supportyou’llneed to succeed. At Concentrix,there’sa real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from withinThat’swhy we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of careeryou’vealways envisioned.





What you will do in this role
As a Fashion Support Consultanton our team, you will:
- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.
- Log call details onto call management systems and provide response and resolution within SLA.

-Maintainservice and product knowledge andexpertiseassociated with applications specific to individual customers.
- Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
- Understand andcomply withadministrative duties

Your qualifications
Concentrix is a great match if you:
- Are proficient or bilingual in Finnish with an advanced level of English or Spanish
- Have customer care skills – ability to listen to and understand the customers’ need
- Can take ownership of, and progress calls to resolution or to elevate call to resolution
- Haveexcellent comm

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