Location: Madrid
Contract type: Full-time / Part-time / Weekends
Start date: Immediate

About the Museum of Senses
The Museum of Senses is a non-traditional, immersive museum focused on fun and edutainment for all generations. We currently operate in Romania, the Czech Republic, and Italy, and are about to open our new location in Madrid.
We invite visitors to explore the fascinating world of human senses through interactive experiences, innovative installations, and engaging exhibits that combine learning and entertainment.

Job Summary
As Floor Staff (Sensory Guide), you will be part of the frontline visitor experience team and one of the faces of the museum. This is a dynamic role combining reception duties, floor engagement, visitor assistance, and sales support, with a strong focus on creating memorable experiences.
We are looking for proactive, people-oriented profiles who enjoy working in an interactive, visitor-facing environment.

Visitor Experience & Floor Operations
Welcome visitors and create a positive first impression
Explain the museum flow, rules, and sensory experiences




Validate tickets and manage access control and capacity
Control visitor flow throughout the museum
Actively engage with visitors on the museum floor
Explain exhibits and interactive installations
Assist visitors with photos and questions
Manage group arrivals according to internal protocols
Encourage visitors to leave reviews after their visit
Reception & Sales
Sell tickets at reception
Promote and sell shop merchandise
Advise visitors based on their interests and needs
Support shop organization and product presentation

Daily Operations & Support
Maintain cleanliness and order in reception, shop, and museum areas
Support daily cleaning and restocking routines
Report technical issues or operational incidents
Collaborate closely with the team during busy shifts

What we are looking for
Previous experience in customer service, hospitality, tourism, leisure, or sales
Friendly, proactive

📌 Floor Staff (Madrid)
🏢 Museum of Senses
📍 Madrid