This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Customer Success EMEA based in Spain.

This is a senior leadership opportunity to shape and scale customer success across the EMEA region within a fast-growing, enterprise technology environment. You will be responsible for building high-performing teams, driving customer value realization, and ensuring customers achieve strong outcomes across adoption, retention, and expansion. The role combines strategic leadership with operational excellence, requiring a deep focus on customer lifecycle management and data-driven execution. You will work closely with Sales, Product, Support, and Renewals to deliver a seamless, value-oriented customer experience. Operating in a dynamic, international context, you will play a key role in defining regional strategy while embedding scalable processes supported by automation and AI. This position is idóneo for a customer-centric leader passionate about building teams, improving customer journeys,



and driving measurable business impact.

Accountabilities
- Lead, build, and scale a high-performing Customer Success organization across the EMEA region, including Customer Success Engineers and Specialists.
- Define and execute regional customer success strategies focused on adoption, retention, expansion, and long-term customer value.
- Own and optimize the end-to-end customer journey, ensuring a seamless experience from onboarding through renewal and growth.
- Partner closely with Sales, Product Management, Support, and Renewals teams to align objectives and remove friction across the customer lifecycle.
- Establish and manage key performance indicators across customer health, engagement, retention, and team performance to drive data-informed decisions.
- Implement automation and AI-enabled tools to scale customer success operations, improve efficiency, and enhance proactive customer engagement.
- Recr

📌 Director, Customer Success Emea (Málaga)
🏢 Jobgether
📍 Málaga