About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe’s most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record of placing thousands of candidates in rewarding careers throughout Europe, we pride ourselves on delivering a seamless, fully supported relocation experience for every professional we work with. At Mercier Consultancy Group, we don’t just find you a job — we help you build a genuinely fulfilling career.

Job Overview

We are actively seeking talented, motivated Icelandic-speaking professionals to join our growing Customer Support Services team based on-site in Sofia, Bulgaria. This is a fantastic opportunity for fluent Icelandic speakers to take on a meaningful, customer‑facing role within a dynamic and internationally diverse environment. Whether you are already exploring Icelandic-speaking jobs abroad or simply ready for a new professional chapter,



this Icelandic Speaking Jobs With Paid Relocation Package position in Bulgaria offers everything you need to thrive — including a fully funded move from day one.

Key Responsibilities
- Deliver high-quality customer support to Icelandic‑speaking clients via phone, email, and live chat channels, ensuring every interaction is handled with professionalism and empathy.
- Accurately diagnose and resolve customer queries, complaints, and technical issues in a timely manner, following established Customer Support Services protocols.
- Maintain detailed and precise records of all customer interactions within the CRM system, ensuring full compliance with data management guidelines.
- Collaborate proactively with team leaders and colleagues across departments to elevate complex cases and drive swift resolutions for customers.
- Identify recurring customer concerns and relay actionable feedback to the quality assurance and product improvement teams.
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📌 Icelandic Speaking Jobs With Paid Relocation Package (España)
🏢 Mercier Consultancy Group
📍 España