About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting elite talent with top-tier organizations within the integral Customer Support Services industry. We take pride in our bespoke approach, ensuring that our candidates secure career-defining roles while enjoying a seamless transition into their new professional environments.

Job Overview

We are currently seeking a motivated professional for a French Speaking Solutions Consultant position in Bulgaria. This role is perfect for those looking to excel in the Customer Support Services sector while enjoying a sophisticated lifestyle in one of Europe’s most vibrant capitals, supported by our comprehensive relocation assistance.

Key Responsibilities
- Provide high-level assistance to French-speaking clients as part of our specialized Customer Support Services team.
- Analyze client issues to provide accurate, efficient, and professional technical or service solutions.
- Maintain a high standard of communication,



ensuring all interactions reflect the premium quality associated with Mercier Consultancy Group.
- Collaborate with cross-functional teams to streamline service delivery and improve overall customer experience.
- Utilize internal CRM systems to accurately document inquiries and resolutions in accordance with industry best practices.
- Participate in ongoing training sessions to stay updated on the latest trends and tools within the Customer Support Services sector.
- Contribute to team targets by maintaining high performance metrics and consistent quality scores.
- Native or fluent French (spoken and written).
- Valid EU passport (mandatory).
- Strong problem-solving skills with a background or interest in the Customer Support Services industry.
- Excellent interpersonal skills and a professional attitude toward client engagement.
- Ability to thrive in an on-site, fast-paced international office environment in Sofia.

What We Offer
- Comp

📌 French Speaking Solutions Consultant (España)
🏢 Mercier Consultancy Group
📍 España