Job Description Summary

The AskNovartis Enterprise Product Leader is a senior, cross functional role responsible for leading the strategy, delivery, adoption, and continuous improvement of AskNovartis, Novartis’ AI enabled front door for employee services and tasks.

AskNovartis is a cornerstone of Novartis’ digital employee experience agenda—shifting the company from fragmented service delivery toward a single, intelligent, self service first experience that enables employees to get work done quickly, consistently, and with minimal friction across DD⁢ and corporate functions.

The Product Leader is accountable for ensuring AskNovartis delivers measurable employee value across priority journeys and scales responsibly across domains without fragmentation. The role is deliberately dual shaped, reflecting the enterprise nature of AskNovartis:
- Enterprise Product Leader for AskNovartis as a single platform and experience
- Product Lead for the DD⁢ domain (Ask IT), accountable for DD⁢ service outcomes delivered through AskNovartis
L I -Hybrid

Location: Barcelona





Key Accountabilities

1. Platform Strategy & Enterprise Readiness

The Product Leader sets the strategic direction for how AskNovartis evolves—from PoC through MVP and enterprise scale ensuring the platform remains focused on value, trust, and usability as scope expands. This includes maintaining a clear product vision for AskNovartis, prioritizing high-value, high-volume employee use cases across domains and governing scope, release sequencing, and go‑live decisions to balance speed with readiness

2. Service Transformation & Ask IT Ownership

As Product Lead for Ask IT, the role drives the transformation of DD⁢ services through AskNovartis Key responsibilities include prioritizing DD⁢ use cases across areas such as access & identity, devices, network, applications and end-to-end automation and service redesign. The role needs to drive automation and ticket elimination through integrations with Ser

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