- Acting as the primary customer-facing escalation point for complex and high-risk RDR (Remote Disconnect / Reconnect) and NMISP exceptions impacting retailers, embedded networks and internal stakeholders.
- Permanent full-time | Competitive package
- Can be based at Haymarket or Melbourne | Hybrid Work Environment

About PLUS ES

At PLUS ES, our mission is clear: to empower Australian businesses in optimising their energy consumption through tailored Embedded Network solutions and cutting-edge Metering and Data services as well as Infrastructure solutions in the areas of BESS, EVCI and fibre. As the energy landscape rapidly evolves, we stand at the forefront, proudly positioned as the premier infrastructure services company in Australia.

Central to our success are our people, who embody our values of safety, diversity, and inclusivity. We prioritise fostering a workplace culture that champions individual development and embraces workplace flexibility. By providing outstanding career opportunities in both established and emerging sectors, we empower our employees to thrive and grow.



It's this commitment to our people that defines PLUS ES as a truly exceptional place to work.

As a PLUS ES Remote Services & NMISP Subject Matter Expert is a customer facing function responsible for the end-to-end management and escalation of complex, high risk RDR and NMISP. It is the primary escalation point for retailers, customers, embedded networks and internal stakeholders.

Your key responsibilities will include:
- Acting as the primary customer-facing escalation point for complex and high-risk RDR (Remote Disconnect / Reconnect) and NMISP exceptions impacting retailers, embedded networks and internal stakeholders.
- Owning the end-to-end triage, investigation, escalation and resolution of complex metering and data issues.
- Managing customer onboarding and engagement for RDR and NMISP matters, including clear communication of impacts, remediation pathways, timeframes and outcom

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