At ING we are looking for Broker Process Specialist
Your role and work environment:
We are looking for a talented and enthusiastic Broker Process Specialist to join our Investment team of Products Tribe (COO Domain)
Your key responsibilities:
You will be part of the COO Investment Products Unit Expert, where we aim to develop and control processes of investment products in a simple and efficient manner, while we have a lot of fun
Within this expert team you will be a Broker Process Specialist, so you develop and control processes of brokerage; focused to the E2E Customer Journey, from the acquisition - onboarding phase of a brokerage client and continue in the customer experience with the purpose to handle day to day operations, process, and delivery for our retail customers. You aim at improving the efficiency process performance and identify opportunities to better serve and delight customers in the brokerage end to end processes.
You will lead the path to manage our brokerage processes with two main angles to it (1) run existing business from an end-to-end perspective,



covering all the different broker angles: IT systems, functionality range for the day-to-day customer transactions, measuring relevant KPIs, process tracking and holding an active connection with business and customer teams to boost broker business.
(2) thinking long term and beyond: definition of strategy to transform the investment product processes through integration new technologies into day-to-day work, as IA tools, to improve efficiency and scalability, with special focus on incorporating new trends and functionalities that continue to make our proposition differential in the market.
All this with maximum protection to the customer and looking for being the best in class in the demanding regulatory framework (CNMV, but not limited to)
You will report to the COO Investment Products Area Lead.
As a Broker Process Specialist of the Investment Products unit expert you are responsible of:
Custome

📌 Broker Process Specialist (Madrid)
🏢 ING Hubs Romania
📍 Madrid