Help make the world more hospitable

The hospitality industry is uniquely human, and it deserves technology that's just as inspiring as the people behind it. At Mews, we're transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.

You'll work with smart, curious people who care deeply about what they do. You'll have autonomy and the trust to make good decisions and move quickly. And you'll enjoy a real sense of purpose as you see the impact of what we're building.

If you're motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you'll feel at home here.

About the role

Let's get into the specifics. It's impossible to capture every nuance of a role - especially at a rapidly growing company like Mews - but if we had to distil it into a job description (which we do because this is a job description), it would be this:

As Senior Manager of Support Operations at Mews,



you will own the systems and processes that keep our integral support function running at its best. This is not a maintenance role. It is a high-impact position that sits at the intersection of process design, AI-drivenautomationand cross-functional delivery.

You will drive operational consistency, workflowoptimisationand scalable execution across our supportorganisation. A core focus of the role is making the support function more efficient - whether that means building automations directly, redesigning how processes work, or using data toidentifywhere time and effort are being lost. You will partner with product, engineering and data teams where needed, but this is a hands-on role with clear ownership over how supportoperatesat scale.

This role is focused on governing workflows,toolingand processes - not customer relationships or regional strategy. It reportsintothe Director of Support and is part of the Customer Experience and Deliveryorganisation.

Your mission, should you choose

📌 Senior Manager, Support Operations (Málaga)
🏢 Mews
📍 Málaga