Location: Valencia, Spain (100% On-site)
Project: International Fintech & Banking
Language Requirements: German (Fluent/Native) & English (B2 Minimum)

The Opportunity Are you a fluent German speaker looking to build a career in the sun-drenched city of Valencia? We are looking for motivated Customer Advisors to join our growing banking project. Whether you are seeking a full-time role or flexible part-time hours, this is your chance to join a dynamic, international team in one of Europe's most vibrant coastal cities.

In this role, you won't just be answering phones; you will serve as the face of a leading banking institution, helping customers manage their finances, navigate digital platforms, and resolve complex inquiries with professionalism and empathy.

What You'll Do

Expert Support: Assist German-speaking customers via phone, email, and chat regarding account management, transactions, and digital banking tools.
Problem Solving: Identify customer needs and provide accurate, "human-first" solutions in a timely manner.
Security & Compliance:



Maintain high standards of data privacy and follow banking protocols to ensure secure transactions.
Continuous Improvement: Collaborate with your team to enhance the overall customer journey.

Training & Development We ensure you are fully prepared before taking live requests through a structured onboarding program:

Initial Duration: First 5 weeks
Schedule: 09:00–15:00 initially, transitioning to your agreed standard schedule
Content: Deep dive into banking software, financial regulations, and communication excellence

Working Hours & Options We offer full-time and adaptable part-time contracts to fit your lifestyle. Select your preferred fixed schedule prior to starting:

Contract Types: 40-hour full-time standard, or 30-hour and 35-hour part-time options
Morning Shift: 07:00–16:00
Afternoon Shift: 14:00–24:00
Type: 100% On-site in our Valencia office

Candidate Profile

Language Skills: Native or near-native German (C1/C2

📌 German Speaking Customer Advisor (España)
🏢 Ignite
📍 España