About the job Bring It On is creating the next generation of skill games. We deliver games that people enjoy for many years while earning money by playing excellently Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities. You will join a world-class team of support specialists to communicate with players, catering to their needs, charming them with your communications and communicating matters to the rest of the team. Provide daily support to our players via i Message, Facebook Messenger, Intercom and emails. Develop an in-depth understanding of our game features, events, and player activities to deliver knowledgeable responses. Troubleshoot player issues and work closely with internal teams to resolve game-related problems. Maintain detailed documentation of player interactions and issues using our CRM. Assist with onboarding new players, helping them learn the game and ensuring they understand our features. Collaborate with other teams to provide promotional offers and inform players about new game features and events.



Develop guidelines and procedures for future support team members Requirements Minimum 4 years of experience in a customer support role, ideally in i Gaming.
Alternatively, similar experience in Quality Assurance in i Gaming. Past experience in KYC, and working with payments processors. Exceptional verbal and written communication skills in English. Proficiency with CRM tools and experience documenting interactions. Excellent time management skills and the ability to work versátil hours. Experience working in remote settings and self-driven to work independently.
Spanish, Chinese) is a plus. Experience with analytics or proficiency in Excel is preferred. Perks Attractive salary that meets your expectations Stock options - when the company succeeds, you become rich Home office budget - craft a top-notch environment to create wonders from No physical office - work from anywhere you want to Enjoy a

📌 Building Customer Service Officer (Valencia)
🏢 Bring It On
📍 Valencia