IT Support Technician – Pan-European Satellite Company

We are recruiting for a pan-European aerospace client specialising in satellite systems and services.
? Madrid, Spain (Hybrid) | ?? Professional Working Proficiency in English Required(B2)

About Us:
Infotel is a leading European technology consulting and digital services company with more than 45 years of experience delivering innovative IT solutions to major international organisations.
For decades, Infotel has been a Tier 1 technology partner to some of the world’s leading aerospace, aviation and defence manufacturers, as well as to major European and international organisations operating in these sectors.

Key Responsibilities:
Receive and log calls, emails and direct support requests from users in Toulouse and Madrid. Your responsibilities will include:
Diagnose and resolve incidents involving users, information systems, tools, laptops and other IT assets.
Provide users with day-to-day support for IT equipment and services.
Respond to customer requests effectively and communicate clearly throughout the resolution process.




Install, configure and update IT equipment, and manage related issues, including computers, hardware, software, printers and videoconferencing equipment.
Manage access to information systems in accordance with security rules and policies.
Coordinate the allocation and recovery of IT equipment for employee onboarding and offboarding.
Coordinate repairs with third-party service providers for systems covered by maintenance agreements.
Support application production launches and the operation of applications hosted within the information system.
Maintain operational documentation and IT performance indicators.
Keep the asset management tool up to date.
Update operational documentation, the IT knowledge base and the wiki.
Carry out IT asset inventories.
Receive deliveries and register new IT equipment.
Set up and organise cabling for computers and other IT equipment.

Required Qualifications:

📌 IT Support (España)
🏢 Infotel SP Consulting
📍 España