Brief Introduction of Alpha-ESS
Alpha ESS is a leading manufacturer of electricity storage systems and a pioneer in the successful implementation of the energy transition. After more than 10 years of experience in the production of energy storage solutions, Alpha ESS has already installed over 30,000 stationary storage solutions worldwide. Due to the extensive investments in research & development since the beginning, Alpha ESS has been able to establish itself as an innovative full-range supplier on the European market. In order to be able to continue this success, Alpha ESS is reaching out to new talented colleagues. We are looking for enthusiastic, responsible, and reliable new members of our team who want to work together to preserve the environment and our planet.

Responsibilities:
Act as the technical interface for the company’s energy storage products, providing professional technical support to distributors, installers, and service partners throughout project delivery and after-sales processes
Responsible for onsite installation guidance, commissioning, testing,



and troubleshooting of energy storage systems, with the ability to quickly identify and resolve system issues
Support technical analysis for residential and C&I; ESS projects, including communication, EMS, inverter, and battery system related issues
Handle customer complaints and technical escalation cases, coordinate internal resources, and drive issue resolution to improve customer satisfaction
Maintain close communication with R&D; and product teams, provide feedback on onsite issues and product improvement suggestions, and support continuous product optimization
Collect and organize onsite operational data, service reports, and technical documentation to ensure accurate and complete service records
Provide technical training to distributors, installers, and service partners, covering product installation, commissioning, maintenance, and troubleshooting

Qualifications:
Bachelor’s degree or above i

📌 Technical Support Engineer (Barcelona)
🏢 AlphaESS
📍 Barcelona