Location: Madrid, Spain (100% On-site)
Project: International Fintech & Banking
Language Requirements: German (Fluent/Native) & Spanish (B2 Minimum)
The Opportunity Are you a fluent German speaker looking to build a career in the heart of Spain's capital? We are looking for motivated Customer Advisors to join our growing banking project in Madrid. Whether you are seeking a full-time role or adaptable part-time hours, this is your chance to join a dynamic, international team in a world-class metropolitan hub.
In this role, you will serve as the primary point of contact for a leading banking institution, helping customers manage their finances and navigate digital platforms with professionalism and precision.
What You'll Do
Expert Support: Assist German-speaking customers via phone, email, and chat regarding accounts, transactions, and digital banking tools.
Problem Solving: Identify customer needs and provide accurate, timely solutions.
Security & Compliance: Maintain high standards of data privacy and adhere to banking protocols to ensure secure transactions.
Language Integration:



Utilize your B2 Spanish skills to navigate internal systems and collaborate with local departments.
Training & Development We ensure you are fully prepared before taking live requests through a comprehensive onboarding program:
Initial Duration: First 5 weeks
Schedule: 09:00–15:00 initially, transitioning to your agreed standard schedule
Content: Deep dive into banking software, financial regulations, and service excellence
Working Hours & Options We offer full-time and flexible part-time contracts to fit your lifestyle. Select your preferred fixed schedule prior to starting:
Contract Types: 40-hour full-time standard, or 30-hour and 35-hour part-time options
Morning Shift: 07:00–16:00
Afternoon Shift: 14:00–24:00
Night Shift: 22:00–07:00
Candidate Profile
Language Skills: Native or near-native German (C1/C2) and intermediate Spanish (B2 minimum).
Communication: Exceptional verbal and writt

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