About the Company

VUMI® is an international health insurance company offering exclusive major medical insurance products and VIP medical services to private and corporate clients worldwide. VUMI® products are designed to give you unique benefits and extensive integral coverage. Most importantly, VUMI® gives you peace of mind – you’ll be covered at all times – anywhere in the world.

About the Role

The Client Relationship Specialist will provide exceptional service and case resolution to insured clients and brokers. This role focuses on building and maintaining customer relationships, managing cases from start to resolution, and minimizing handoffs to other departments. The Client Relationship Specialist must collaborate with internal departments to ensure a seamless client experience, demonstrate strong problem-solving skills, and maintain high levels of client satisfaction. Effective communication, multitasking, and a customer-centric mindset are essential to success in this position.

Responsibilities

Handle incoming inquiries from clients, brokers, and partners via phone,



email, and other channels, ensuring timely and accurate responses to their needs.
Build and nurture relationships with clients, serving as their main point of contact for service requests, resolution, and proactive engagement.
Proactively manage client cases from start to resolution, reducing unnecessary handovers by collaborating with internal teams such as claims, underwriting, operations and any other relevant business areas.
Effectively communicate coverage, policy terms, and claim procedures, ensuring clients and brokers have a clear understanding of their VUMI VIP insurance policies.
Maintain thorough and accurate documentation of interactions, decisions, and case status updates within the company’s systems for transparency and continuity.
Identify potential issues or opportunities for improvement in service delivery and propose solutions to enhance client satisfaction and operational eff

📌 Client Relations Specialist (Madrid)
🏢 VIP Universal Medical Insurance Group (VUMI)
📍 Madrid