Your Responsibilities
- Handle inbound customer interactions via phone, email, and/or chat in French
- Provide support related to:
- Product usage & basic troubleshooting
- Orders, deliveries, returns, and general inquiries
- After-sales and account-related support
- Ensure a high-quality customer experience
- Accurately document interactions in internal systems
- Meet defined quality, productivity, and customer satisfaction KPIs
- Escalate complex cases when needed and follow resolution procedures
- Collaborate with internal teams to ensure smooth service delivery

What We’re Looking For
- Native or near-native French (C1/C2)
- Good command of English (B2 or higher)
- Strong communication and problem-solving skills
- Customer-focused attitude with attention to detail
- Ability to work in a fast-paced, multicultural environment
- Basic computer literacy and comfort with CRM tools




- Previous customer support experience is an advantage, not a requirement

What We Offer
- Relocation package (for candidates relocating to Greece):
- Flight ticket
- Temporary accommodation on arrival
- Support with housing search and local administration
- Competitive salary and performance-based bonuses
- Paid training and onboarding
- Private health insurance
- International and multicultural work environment
- Career development and internal mobility opportunities
- Modern office facilities

Life in Athens
- Sunny climate and Mediterranean lifestyle
- Lower cost of living compared to other major European cities
- Large international and expat community

📌 Customer Support Specialist (Portugalete)
🏢 CB Talents
📍 Portugalete