Fourvenues:
Fourvenues is a tech platform born from within the entertainment industry, which gives it a first-hand understanding of what venues actually need to run their business.

The platform brings everything under one roof: online ticket sales, guest list management, VIP reservations, a fully integrated POS system for the bar and box office, real-time capacity tracking, and a built-in CRM to truly understand your audience.

What makes it stand out is how it connects all these touchpoints, from the moment someone buys a ticket to what they spend at the bar, generating cross-referenced data that lets owners see exactly which events perform best, which customer profiles spend the most, which promoters actually deliver, and where money is being left on the table.

The result: smarter decisions, less manual work, tighter control over the business, and a smoother experience for both staff and guests.
- Your mission:
- Continuous learning of the product and its verticals (POS, Cashless, Box Office, etc.), as well as the context of each market, promoter, and venue.




- Proactive management of relationships with promoters and venues to optimize their use of the platform.
- Agile and efficient use of internal and external tools (Slack, Google Workspace, HubSpot, Aircall, Notion, etc.) guaranteeing compliance with the department's SLAs.
- Analysis and optimization of client configurations to detect bottlenecks and improve performance and end-user experience.
- Clear and documented internal communication to ensure correct escalation of incidents and continuity between shifts.
- Active collaboration with Product and Engineering teams to report bugs, suggest improvements, and drive product evolution.
- Accurate identification of customer needs and implementation of effective, simple, and scalable solutions.

Your profile:
- 1-2 years of proven experience in Customer Support or Customer Successroles, ideally in SaaS or B2B tech environments.- Residency in Valencia or availabili

📌 Customer SupportB (Valencia)
🏢 Fourvenues
📍 Valencia