Overview Lead and manage a large-scale e-commerce logistics operation, ensuring the achievement of financial, operational, and customer service objectives.

Si los siguientes requisitos del puesto y la experiencia coinciden con sus habilidades, por favor, asegúrese de enviar su solicitud sin demora.
He will hold full accountability for the sites P&L;, daily customer relationship, and overall people leadership, ensuring a safe, efficient, profitable, and continuously improving operation.
Key responsibilities
* Own full site Profit & Loss (P&L;) accountability.
* Customer Relationship Management.
Build and maintain strong, trusted relationships with key stakeholders.
* Ensure contractual commitments, KPIs, and SLAs are achieved.
* Lead business reviews and continuous improvement initiatives with the customer.
* Drive customer satisfaction and support business growth opportunities.
* Lead a complex organization of more than 2,500 employees.
* Foster a high-performance culture focused on accountability, engagement, and operational excellence.




* Develop leadership capability and succession pipelines across the site.
* Promote effective communication, recognition, and employee engagement
* Partner with HR to ensure effective employee relations and workforce management.
* Ensure safe, compliant, and efficient site operations.
* Deliver service, quality, productivity, and cost objectives.
* Monitor and improve operational KPIs and performance standards.
* Lead continuous improvement initiatives to enhance operational effectiveness.
* Ensure readiness and scalability to support business growth and peak periods.
Analytical Skills
* Identifies and resolves problems.
* Demonstrates attention to detail
* Identifies opportunities to increase accuracy and optimize resources and develops/recommends/implements solutions.
Communication Skills
* Presents organized and thorough information and data appropriate for intended audience.
* Excellent negotiation skills to deal effectively with

📌 Director, Commercial Management (Madrid)
🏢 GXO Logistics
📍 Madrid