Eterniti is the leading operator of vacation rentals in iconic holiday destinations, led by a passion for excellence, authentic adventures, and hospitality. With over €2 billion in assets under management, we operate 800+ chalets, villas and apartments under 3 consumer brands: Emerald Stay (our 4* brand), Bo House (our 5* & palace brand) and Verbier Exclusive (20 chalets in Verbier). Our guests can discover our properties in more than 20 exceptional destinations across Europe and North America. We are a fast-growing company generating around €100M in annual revenue, backed by more than €50M raised from top-tier investors. Join us at a pivotal moment, with the ambition and the means to keep raising the bar.

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We are looking for a talented Hospitality & Operations Director to join our dynamic team, at our Barcelona office.

RESPONSIBILITIES
Lead and manage the Emerald Stay operations across all destinations:

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- Oversee on-site operations in France, Switzerland and Spain; manage our Heads of Field Operations and our General Management in Corsica.
- Oversee centralised operations and sales at our head office in Barcelona; manage our Director of Sales & Guest Relations.
- Oversee owner relations at our head office; manage our Owner Relations Manager.
- Oversee revenue management and distribution at our head office; manage our Head of Distribution & Revenue Management.
- Conduct quality checks, ensuring our standards are met everywhere, all the time.
- Stock management and amenities ordering across destinations.
- Organise and deliver the bi-annual training of seasonal teams.

Lead operational and development projects:

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- Challenge the operational efficiency of our systems and processes, participate to prototyping solutions, and act as a change manager when required (e.g. easier access to information for on-site teams)
- Drive cross

📌 Hospitality & Operations Director (Barcelona)
🏢 Emerald Stay
📍 Barcelona