Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Web / CMS Consultant to continue developing interactions with our customers throughout their Customer Journey Map, ensuring to increase their satisfaction and loyalty to the brand.

This role requires a minimum of two days per week of on-site attendance at the office (Arturo Soria)

Core Responsibilities

Portal Administration:

Oversee the daily operations and maintenance of the HCP web portal via Content Management Systems Design Implementation:

Convert

Figma

wireframes and high-fidelity mockups into fully responsive, high-performing web pages that align with brand identity. Information Architecture & Governance:

Direct the site’s structural design and web compliance policies to ensure seamless navigation and adherence to corporate standards. UX Collaboration:

Partner with UI/UX teams to refine the digital journey, prioritizing web accessibility, ease of use, and visitor retention. Performance Optimization:

Execute and track

SEO ,

Conversion Rate Optimization (CRO) , and

A/B testing

initiatives to enhance portal efficiency. Data Intelligence:

Leverage

Google Analytics

and

Looker Studio

to transform raw data into actionable insights for executive reporting. Stakeholder Management:

Act as the primary liaison between the Customer Experience department and internal business units, balancing and prioritizing diverse project requirements. Project Oversight:





Utilize project management frameworks and tools to ensure the punctual delivery of complex digital tasks. MarTech Integration:

Support the digital ecosystem by aligning web efforts with

Marketing Automation ,

Salesforce Marketing Cloud (SFMC) , and

CRM

workflows.

Required Qualifications and Skills

Professional Background:

3+ years of CMS management experience (preferably WordPress VIP) in B2B sectors Background in the

pharmaceutical or life sciences

industry is a significant advantage. Frontend Expertise:

High technical proficiency in

HTML, CSS, and JavaScript

(DOM manipulation). Familiarity with

PHP and MySQL

back-end structures is preferred. Design & Logic:

Proven track record in graphic design principles, information hierarchy, and web governance models. Precision Execution:

Demonstrated talent for translating Figma designs into "pixel-perfect" WordPress environments. Advanced Analytics:

Expertise in utilizing the Google stack and Looker Studio for sophisticated data interpretation and performance mapping. Growth Marketing:

Solid grasp of search engine best practices, user journey mapping, and conversion-driven testing. Communication & Strategy:

A strategic thinker capable of managing partner expectations and fostering cross-functional synergy. Workflow Coordination:





Highly organized with the ability to navigate tight deadlines and manage multiple workstreams simultaneously (experience with Monday.com is a plus).

WHAT DO WE OFFER

Permanent contract. Adaptable Schedule. We make it easy. Balance your professional and personal life. Trainings & Certifications. Improve your skills and get the official certificate from our main partners. Home Office. Flexible retribution (public transport ticket, Ticket restaurant, etc) Health insurance. OMEGA in action. Our commitment to a better society is not just an intention.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

📌 Wordpress Developer (Madrid)
🏢 Omega CRM, A Merkle
📍 Madrid