It Operator With English Econocom España valència, comunidad valenciana, Spain

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Descripción del trabajo
Within the Econocom Spain Group, this opportunity is with Econocom Servicios S.A.U.We are looking for a Junior IT Operator to become part of our team.¿Es este el puesto que está buscando? Si es así, siga leyendo para obtener más detalles

Key Responsibilities

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- Real-time monitoring of critical systems and applications to promptly detect incidents.
- Log, classify, and prioritize incidents, resolving low-impact issues and escalating more complex ones.
- Collaborate with technical teams and other departments to ensure incident resolution.
- Conduct preliminary analysis and apply basic solutions to recurring incidents.
- Maintain detailed incident records and generate status and resolution reports.
- Ensure incidents are resolved within agreed SLA timeframes.




- Follow established operational procedures for incident management.
- Escalate critical or complex incidents with complete and accurate process improvements for incident management based on operational experience.

Technical Competencies

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- Proficiency in ServiceNow for incident logging and with monitoring tools like understanding of basic infrastructure: networks, servers, databases, and operating systems (Windows, Linux).
- Ability to generate reports and interpret operational logs using tools like Excel or Power BI.
- Basic scripting skills to automate operational tasks.
- Familiarity with ITIL processes, particularly in incident, problem, and change management.
- Minimum B2 level of English required.

Personal Skills

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- Clear and precise communication with technical teams and end-users.
- Ability to stay calm and make quick decisions in critical problem-solving mindset with an emphasis on efficiency and ability to identify and reso

📌 It Operator With English (Valencia)
🏢 Econocom España
📍 Valencia