We are looking for German-speaking Customer Service Agents with B2-level Spanish to join a dynamic customer support team in Valencia, Spain .

If you enjoy communicating with customers, solving problems and providing a high-quality service experience, this could be a great opportunity for you!

Job Details

- Location: Valencia, Spain
- Work Model: On-site
- Position: Customer Service Agent
- Languages: German + Spanish B2
- Contract: Temporary for the first 3 months, with the possibility of becoming permanent afterwards
- Salary: €21,000 gross/year + €1,200 annual SRV bonus
- Schedule: Shift-based
- Afternoon Shift: 15:00–00:00
- Shift Rotation: Candidates should be comfortable with an equal balance between morning and afternoon shifts

Your Responsibilities As a Customer Service Agent, you will be responsible for providing professional and efficient support to customers while ensuring a positive customer experience.

Your main responsibilities will include:

- Handling customer requests and inquiries in a professional manner
- Communicating with customers in German
- Using Spanish at B2 level as required for the role
- Understanding customer needs and providing appropriate solutions
- Ensuring clear, accurate and professional communication throughout each interaction
- Following established customer service procedures and guidelines
- Contributing to a positive customer experience and high service quality
- Working effectively within a team and adapting to different shift schedules





Requirements

- Fluent German
- B2 level of Spanish
- Excellent verbal and written communication skills
- Customer-oriented mindset
- Strong interpersonal and problem-solving skills
- Ability to work effectively in a fast-paced customer service environment
- Flexibility to work both morning and afternoon shifts
- Availability to work on-site in Valencia
- Full-time availability

Training Full training will be provided before starting the role.

Training availability is required according to the following schedule:

- First 3 weeks: 09:00–15:00
- Following period: 09:00–16:00
- Final week: 09:00–17:00

Candidates should be fully available throughout the training period. Contract & Career Opportunity The position initially starts with a 3-month temporary contract , with the intention of converting it into a permanent contract afterwards .

The role requires flexibility, as there will be an equal balance between morning and afternoon shifts .

Application Process

As part of the initial application process, candidates will be asked to provide:

- A video recording in German
- A handwritten cover letter

Candidates who successfully pass the initial screening will then proceed to a final interview with the hiring team .

Compensation

- €21,000 gross annual base salary
- €1,200 annual SRV bonus
- Total potential annual compensation: up to €22,200 gross, depending on eligibility for the bonus

📌 German & Spanish Speaking Customer Service Agents | Valencia
🏢 FH Collective Academy
📍 Valencia