Key Responsibilities

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Provide first- and second-level support for desktops, laptops, printers, and mobile devices. Respond to service requests and incidents via ticketing system, phone, or in-person. Install, upgrade, and maintain operating systems (Windows/mac OS/Linux) and software applications.

Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.). Set up and configure new employee workstations, including user accounts and permissions. Maintain asset inventory and ensure accurate documentation of IT equipment.

Assist with onboarding/offboarding of employees from a technical perspective. Support remote users with VPN, remote desktop, and connectivity issues. Collaborate with other IT teams on escalated issues or project-related tasks. Follow security protocols and assist with antivirus, patching,



and data protection policies Qualifications Required: 1+ year of experience in a desktop support, helpdesk, or IT technician role. Strong knowledge of Windows OS, Office 365, and basic networking concepts.

Familiarity with ticketing systems like Service Now, Zendesk, or JIRA. Excellent communication and interpersonal skills. Strong troubleshooting and problem-solving abilities.

Preferred

Experience with mac OS or Linux environments. IT certifications such as Comp TIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions

On-site support may be required. Occasional lifting of equipment (up to 25 lbs). xugodme Versátil schedule or after-hours support may be needed during maintenance windows or emergencies.

📌 Information technology desktop support (Arenas de Iguña)
🏢 Axiom Technologies
📍 Arenas de Iguña