Looking for an Customer/Technical Support Engineer (XDR/KOI) for a long term contract position to work on Cortex XDR Support Team based in Madrid.

Puede obtener más detalles sobre la naturaleza de esta vacante y lo que se espera de los solicitantes leyendo la información a continuación.

Resolve Break/Fix technical support cases, handling configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.

Your Impact This position calls for someone who possesses a good > background and works proactively to drive results.

This person is a self-starter, adaptable, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment.

Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner

Work directly with ETAC and Engineering to get customer issues resolved

Publish Technical Support Bulletins and other user documentation in the Knowledge Base





Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues

Have a thorough understanding of software release and bug cycles Your Experience

BE/B. xugodme Tech engineering, equivalent technical degree or equivalent

> years relevant experience in an international reporting environment

Ability to work in a dynamic, fast moving and demanding environment

Ability to collaborate with high-performing internal and outsourced teams

Efficient team player

Good knowledge and experience with > system

Well versed with GoogleSuite and MS Office applications

Knowledge and experience in network/Cybersecurity industry a plus

English level of B2+ If interested, please get in touch with me on Linkedin or drop an email with your recent CV on and Ill get back to you at the earliest.

Best Regards Usha Infotree Global Solutions Linkedin: /in/usha-rahul-116453223

📌 Information Technology Support Engineer (Recoletos)
🏢 Infotree Global Solutions
📍 Recoletos