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As ITSM u0026amp; Vendor Management Specialist, you will join GISD’s Transversal Governance Team to steer service governance and vendor oversight. You’ll bridge ITSM discipline with strategic vendor management to deliver enterprise-wide transparency and cross-functional alignment. The role focuses on governance, performance management, and stakeholder engagement rather than hands-on operations.

You will influence outcomes and drive continuous improvement across multiple pillars, shaping reliable and cost-efficient infrastructure delivery.

Compensaciones / Incentivos

- Own and publish consolidated Infrastructure KPI/SLA dashboard and monthly availability report across pillars
- Maintain Major Incident u0026 Post-Mortem Register, driving root-cause analysis governance and preventive actions
- Enforce observability and ITSM process standards (incident, problem, change, request, knowledge) across ServiceNow
- Drive Continuous Service Improvement initiatives and present outcomes to leadership
- Govern aggregate service health and partner with pillar operations teams for instrumentation and accountability
- Produce Vendor Performance Scorecards and coordinate QBRs/BRs for strategic vendors




- Act as governance point for strategic vendors, surfacing risks and opportunities to Infrastructure leadership
- Support RFPs, sourcing events, contract negotiations, renewal planning with Procurement/Legal
- Identify vendor consolidation, optimization, and cost-efficiency opportunities across the portfolio

Responsabilidades

- Bachelor's degree in Computer Science, Engineering, IT, or related discipline
- 6–8+ years of experience in IT infrastructure, governance, service management, or vendor management
- ITIL v4 Foundation certification
- Hands-on expertise with ServiceNow (ITSM, ITOM)
- Proven track record defining SLAs/KPIs and building executive dashboards (Tableau preferred)
- xugodme Contract lifecycle management experience
- Experience negotiating with hyperscalers and tier-1 vendors (Cisco, Microsoft, AWS, etc.)
- Financial acumen: TCO, CapEx vs OpEx, chargeback/showback, cost optimization
- Strong cross-functional collaboration with Procurement, Finance, Legal, Security, EA, and PMO
- Excellent written and executive-level verbal communication in English
- Analytical, data-driven, outcome-oriented mindset

Requisitos principales

- Hybrid work plan
- Flexible Remuneration Plan
- Wellwo wellness platform
- Wellhub gym network access
- Global Family Leave Policy
- Stock ownership program

📌 ITSM & Vendor Management Specialist (Barcelona)
🏢 Schneider Electric
📍 Barcelona