Descripción del puesto / Funciones

Location: Europe Shift | Hybrid: 3 days onsite / 2 days remote

Role

L2 operational support for the MuleSoft platform, ensuring platform stability, incident resolution and SLA compliance across AWS, Azure and OpenShift. This is a Platform Operations / L2 Support role, not an API Development position.

Main Tasks

- Manage and resolve L2 incidents within SLA.
- Perform platform troubleshooting and log analysis.
- Support deployments, releases and changes.
- Execute runbooks, recovery procedures and operational tasks.
- Document incidents, resolutions and known workarounds.
- Perform basic Root Cause Analysis (RCA) and identify recurring issues.
- Maintain simple automation scripts.
- Support Flex/Omni Gateway operations.
- Track actions and deliverables to closure.
- Participate in production support meetings, on-call and major incidents.





Requisitos mínimos 3–5 years MuleSoft Platform Management, MuleSoft Omni/Flex Gateway, Terraform, OpenShift, GitHub, basic AWS & Azure, OAuth/OpenID & API Security, ITIL, Argo CI/CD, English C1, Computer Science or equivalent.

Requisitos valorables

XML, XSD, WSDL, WS-*, Java, JSON, networking (VIP/firewalls/load balancers), certificate lifecycle, SOAP UI, Postman, ServiceNow, Linux.

Idiomas

English and Spanish are a must

Ubicación

Madrid

¿Quiénes somos?

Pasiona Consulting es una consultora tecnológica, partner de Microsoft, dedicada al diseño, desarrollo e implementación de aplicaciones de software a medida para clientes de múltiples sectores.

📌 Platform Operations Engineer – MuleSoft (Madrid)
🏢 Pasiona
📍 Madrid