Описание:

Glovo is a integral multi-category local delivery platform connecting millions of users with businesses and couriers. It offers on-demand services from local restaurants, grocers, supermarkets, and retail stores across more than 1,500 cities in 23 countries.

Задачи:

- Own and define the global courier fraud strategy across all Glovo markets, ensuring consistent implementation and continuous improvement; - Address key courier-related challenges at local, regional, and global levels; - Develop scalable self-service dashboards and monitoring tools for local teams; - Perform deep-dive analyses to identify the drivers of quality gaps and propose actionable solutions; - Provide regular updates and reports to leadership on courier quality performance, risks, and opportunities; - Develop analytical models and frameworks to monitor fraud risks, predict potential no-shows, and optimize fleet distribution; - Collaborate with Operations, Fraud Prevention, Product, and Data teams to align strategies and ensure impact; - Understand courier pain points and motivations to design data-informed solutions that improve courier satisfaction and operational excellence.

Требования:

- Degree in Engineering, Business,



Economics, Project Management, Business Analytics, or another data-driven domain; - 3+ Years of experience providing internal teams with data for decision-making and acting on those insights; - Strong analytical and coding skills; - Good SQL and Excel proficiency or extensive coding experience; - Experience with BI platforms such as Looker, Tableau, or PowerBI; - Strong strategic vision and business mindset; - Excellent problem-solving and analytical skills; - Ability to break down complex problems into solutions; - Ability to work in a high-growth, high-performance environment and handle ambiguity; - Exceptional verbal and written communication skills; - English is a must; - Proactive, organized, and detail-oriented.

Условия:

- Enticing equity plan; - Private health insurance; - Monthly Glovo credit; - Discounts on transportation, food, and kindergarten expenses; - Discounted gym memberships; - Extra time off; - Work from anywhere for up to three weeks a year; - Enhanced parental leave; - Office-based nursery; - Online therapy and wellbeing benefits.

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📌 business analyst in courier fraud (Madrid)
🏢 Enfint
📍 Madrid