We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, we support companies on a daily basis, enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes.
Proactivity and reliability, collaboration and communication are the core values of our culture.
If you like challenges and would love to be part of one of the fastest growing B2B scale-ups, then BizAway is the company you have been looking for.
We are looking for a technically skilled, customer-oriented and proactive Product Support specialist (m/w/d), eager to contribute to the growth and success of BizAway by supporting our clients with clear, effective and reliable technical assistance.
Manage client-facing technical support requests through Jira, ensuring timely, clear and accurate responses.
Analyze and troubleshoot client issues, identifying whether they are related to user guidance, configuration, platform behaviour,



bugs or product limitations.
Identify recurring client issues and share structured feedback internally to support product improvement.
Contribute to FAQs, client-facing support guidelines and internal troubleshooting documentation.
Previous experience in client-facing technical support, SaaS support, product support or similar roles.
Proficiency with Jira or an equivalent ticketing platform.
Confidence with English (Italian a plus).
Contract type: Permanent
Full-time - 40h/week, from Monday to Friday
Hybrid Barcelona: We love the focus of remote work, but we also value the magic of high-bandwidth, in-person collaboration. You can work from home most of the time, but we expect you to swing by our Barcelona office a couple of times a week to brainstorm and grab a coffee with the team.
Free coffee to kick-start your day and free beers to celebrate together

📌 Support & Product Specialist (Barcelona)
🏢 Bizaway
📍 Barcelona