Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Web / CMS Consultant to continue developing interactions with our customers throughout their Customer Journey Map, ensuring to increase their satisfaction and loyalty to the brand.

This role requires a minimum of two days per week of on-site attendance at the office (Arturo Soria)

Portal Administration:

Oversee the daily operations and maintenance of the HCP web portal via Content Management Systems Design Implementation:

Convert

Figma

wireframes and high-fidelity mockups into fully responsive, high-performing web pages that align with brand identity. Information Architecture & Governance:

Direct the site’s structural design and web compliance policies to ensure seamless navigation and adherence to corporate standards. UX Collaboration:

Partner with UI/UX teams to refine the digital journey, prioritizing web accessibility, ease of use, and visitor retention. Performance Optimization:

Execute and track

SEO

,

Conversion Rate Optimization (CRO) , and

A/B testing

initiatives to enhance portal efficiency. Data Intelligence:

Leverage

Google Analytics

and

Looker Studio

to transform raw data into actionable insights for executive reporting. Stakeholder Management:

Act as the primary liaison between the Customer Experience department and internal business units, balancing and prioritizing diverse project requirements. Project Oversight:

Utilize project management frameworks and tools to ensure the punctual delivery of complex digital tasks. Support the digital ecosystem by aligning web efforts with

Marketing Automation

,





Salesforce Marketing Cloud (SFMC) , and

CRM

workflows.

Professional Background:

3+ years of CMS management experience (preferably WordPress VIP) in B2B sectors Frontend Expertise:

High technical proficiency in

HTML, CSS, and JavaScript

(DOM manipulation). Familiarity with

PHP and MySQL

back-end structures is preferred. Design & Logic:

Proven track record in graphic design principles, information hierarchy, and web governance models. Demonstrated talent for translating Figma designs into "pixel-perfect" WordPress environments. Expertise in utilizing the Google stack and Looker Studio for sophisticated data interpretation and performance mapping. Solid grasp of search engine best practices, user journey mapping, and conversion-driven testing. A strategic thinker capable of managing partner expectations and fostering cross-functional synergy. Permanent contract. We make it easy. Trainings & Certifications. Home Office. Health insurance. Omega CRM, a Merkle Company, is a integral digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #

📌 WordPress Developer (Madrid)
🏢 Omega CRM, A Merkle
📍 Madrid