The job profile for this position is Claims Analyst, which is a Band 2 Senior Contributor Career Track Role.
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The IOH Provider Claims SME plays a critical role in supporting Senior Supervisor by serving as a subject matter expert in Claims processes, systems, and operational best practices. This role combines deep technical and procedural expertise with a strong focus on continuous improvement, process mapping and optimization, and knowledge sharing. The SME acts as the primary point of contact for process-related guidance, training and stakeholder engagement while helping drive operational excellence across the organization.
Your role includes:
Building and maintaining a solid in-depth knowledge of (part of) your process.
Being an expert user of any of the tools used within the team and/or any of the partner set-ups in place.
Being the organizational ambassador for your knowledge area within your own team and across the wider organization. You are the go-to person in case of questions on your area of expertise.
In that role, being able to represent the Process / Organization in (enterprise-wide) projects, stakeholder meetings, act as a relationship manager towards some of our (internal/external) strategic partners, or act as a trainer.
Being proactive in identifying improvement and enhancement opportunities and actively seeking and sharing ideas for innovation in business processes.
Mapping, documenting, reviewing, and optimizing end-to-end business processes to improve operational efficiency, quality, compliance, and customer experience.
Identifying process bottlenecks, inefficiencies, risks, and control gaps through detailed process analysis a
📌 IOH Provider Claims SME (Pozuelo de Alarcón)
🏢 The Cigna Group
📍 Pozuelo de Alarcón
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