Customer Success – Spanish Portfolio

Las Rozas (On-site)

About Simplifae

Simplifae is a European leader in eProcurement and market intelligence, bringing together multiple platforms across Iberia and Poland. With AI-powered technology and deep market expertise, Simplifae enables organizations to make smarter, data-driven decisions.

Position Overview

As a Customer Success Manager (Spanish Portfolio) , you will manage and grow relationships with Spanish-speaking clients , ensuring high retention, customer satisfaction, and revenue expansion.

You will combine customer success and commercial acumen , acting as a strategic partner to clients while identifying opportunities to increase adoption and generate additional value.

Key Responsibilities

- Manage a portfolio of Spanish clients , ensuring strong engagement and satisfaction.
- Drive renewals and retention , proactively identifying at-risk accounts.
- Deliver consultative support , helping clients maximize value from Simplifae solutions.
- Identify and execute upsell and cross-sell opportunities .
- Manage commercial processes, including proposals and contract updates.
- Maintain accurate client data in CRM systems .
- Analyze customer behavior, feedback, and market trends to inform strategy.
- Collaborate cross-functionally to improve product adoption and customer outcomes.




- Act as a trusted advisor and key point of contact for clients.

Education & Experience

- Up to 3 years of experience in Customer Success, Account Management, or similar roles.
- Experience with CRM platforms (Salesforce, Pipedrive, Dynamics 365, or similar).
- Background in SaaS, B2B services, or digital platforms preferred.
- Bachelor’s degree in a relevant field (preferred).

Skills & Competencies

- Strong communication and relationship management skills.
- Commercial mindset with proven upselling/cross-selling ability .
- Analytical and data-driven approach.
- Ability to manage multiple clients and priorities effectively.
- Problem-solving and adaptability.
- Fluent in Spanish and English (mandatory).
- Portuguese is a plus.

Why This Role Matters

This role is key to:

- Expanding Simplifae’s presence in the Spanish market ;
- Driving customer lifetime value and revenue growth ;
- Ensuring consistent and high-quality customer experience;
- Supporting strategic growth across international portfolios.

What We Offer

- International exposure across Iberian markets;
- Opportunity to work in a fast-growing tech environment;
- Strong career development path;
- Competitive salary and benefits.

📌 Customer Success S (Comunidad de Madrid)
🏢 Simplifae
📍 Comunidad de Madrid