Empresas: Minor Hotels Europe & Americas
Aunque la experiencia competente y las cualificaciones son clave para este puesto, asegúrese de comprobar si posee las habilidades interpersonales preferibles antes de solicitar, si se requieren.
The person who joins us will be part of our reservations department, coordinating a team of agents to manage the requests received through the different sales channels of our customers.
Functions:
- Continuous evaluation, through listening, monitoring, etc.
- Feedback Individual/group sessions with agents.
- Management - Coordination and continuous monitoring of the team of agents.
- Creation and monitoring of action plans to achieve objectives.
- Constant reporting to platform managers.
- Control of the sizing and balance of the workload.
- Resolution of doubts and incidents.
- Team management and motivation.
- Quality Management.

What are we looking for?
- We are looking for an experienced Call Center coordinator for a team of agents.
- Oriented towards objectives and results.




- Native/Bilingual Level of English
- Communication skills, persistence, ability to work in the face of challenges, initiative and decision making, with leadership capacity.
- Teamwork.
- Be a goal-driven, determined person being able to meet deadlines and work well under pressure.
- Have the ability to effectively multi-task and juggle multiple responsibilities at once.
- Organized and methodical person.
- Critical thinker and problem-solving skills essential

Offered
- Integration into a dynamic team, focused on excellent service.
- Remuneration according to the position.
- Continuing Training Plan to enhance professional development
- Access to the e learning training platform
- Commissions as a percentage of objectives.
- Possibility of functional, national and/or international mobility
- Incentives and Benefits Plan. xhfqzwm
- Ticket Restaurante.
- Hybrid work model

Requisitos :

📌 Coordinator Cro Madrid (Chamartín)
🏢 Minor Hotels Europe and Americas
📍 Chamartín