FEDCEL GROUP, S.L. is an international BPO services provider based in Barcelona, Spain. We deliver top-tier support to our integral partners, and we are now expanding our team with Turkish-speaking specialists. Role Overview: As a Customer Support Agent, you will assist iGaming players through live chat, email, and phone — ensuring a fast, friendly, and professional service experience. Key Responsibilities: * Deliver excellent support to Turkish-speaking clients. * Respond to inquiries via phone, email, and chat in a timely manner. * Identify, troubleshoot, and resolve issues or escalate when necessary. * Record all interactions accurately in the company’s CRM system. * Maintain a professional, empathetic, and solution-oriented attitude. Requirements: * Fluent Turkish and English (working proficiency). * Excellent communication and interpersonal skills. * Strong problem-solving ability and patience. * Basic computer literacy (MS Office, CRM systems). * Prior experience in customer service is a plus, but not required.

📌 Customer Support with Turkish (Barcelona)
🏢 FedCel
📍 Barcelona